Quality Policy

Locktel Limited, including Locktel Training Academy has a corporate vision to provide innovative designs and services to our clients in line with a Quality Management System that is accredited to ISO 9001:2015. The Managing Director, Peter Vaskanin, has the ultimate responsibility for the Quality Policy and supporting management system and has appointed JMG Solutions as the Management HSEQ Representative, with responsibility for advising and informing on Quality Policy and ISO 9001 compliance. It is the policy of Locktel Limited to provide a level of service and focus that exceeds client expectations and delivers complete client and customer satisfaction.
Locktel Limited, incorporating Locktel Training Academy is committed to:

• Maintaining compliance with legislation and approved codes of practice applicable to the Quality Policy as a minimum, and to monitoring new developments to continually improve the Quality performance standards.
• Making Quality Assurance an integral part of the management of Locktel Limited and Training centres.
• Managing Quality issues through a structured approach to policy, processes, training and awareness. Involving and consulting with employees and learners to effectively communicate on Quality matters.
• Reviewing the Quality Policy on an annual basis and implementing appropriate improvements.
• Bringing all changes in the Quality Policy and Quality Management System to the attention of all employees and learners. Continually improving the effectiveness of the Quality Management System.
• Engaging positively with our clients and customers to generate improvement and to ensure that measurable quality objectives are established and reviewed.
• The Locktel Training Academy have a robust and consistent quality assurance process in place in relation to the delivery of qualifications, including standardisation of training delivery, assessment, scheduling and management. An IQA Sampling Plan is in place to provide consistency in the management and delivery of training carried out by the Locktel Training Academy. Objectives being:
• Conform to, and achieve, customer and contractual requirements.
• Provide a leading-edge product and service to our customers and to help them achieve and exceed expectations.
• Maximize value to all stakeholders whilst minimizing associated risks.
• Deliver performance driven, best value solutions.
• Adhere to work programs and budgets.
• Deliver continual improvement in systems, process and people development via the effective application of the management systems and procedures.
  Every member of Locktel Limited, incorporating Locktel Training Academy will be briefed on and will embrace these values. An atmosphere of quality improvement shapes our organisation and provides unquestioned conformance with contract requirements.

This policy is communicated to all employees, learners, trainees, trainers, assessors, suppliers and sub-contractors and is made available to interested parties.

Peter Vaskanin

Managing Director

April 2024